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STANDARD TERMS & CONDITIONS OF SALE

Welcome to Duffy Decodes, a provider of custom 3D printing services and finished manufactured products. These Terms and Conditions ("Terms") govern your use of the services and purchase of products offered by Duffy Decodes (referred to herein as "Duffy Decodes," "we," "us," or "our").

By accessing or using our services, placing an order, or submitting a design file, you agree to be bound by these Terms.

  1. We reserve the right to modify these Terms at any time. We will provide notice of any material changes by updating the "Effective Date" at the top of this document. Your continued use of the services or purchase of products following any change constitutes acceptance of the new Terms.
  2. These terms apply specifically when you submit a digital design file (CAD, STL, etc.) to Duffy Decodes for the purpose of custom manufacturing.
  3. a. Client Responsibility: You are solely responsible for the content, accuracy, functionality, fit, finish, and suitability of the 3D model files and specifications you submit. Duffy Decodes is not responsible for errors, omissions, or defects in the final printed part resulting from flaws in your submitted design file. b. Printability: We will use reasonable efforts to review files for apparent printability issues but are not obligated to perform detailed engineering or structural analysis. If a print fails due to an inherent design flaw, you may still be responsible for the costs incurred up to that point.
  4. Duffy Decodes reserves the right to reject any order, design file, or production request for any reason, including, but not limited to: illegal, offensive, harmful, or inappropriate content; designs intended for use in medical implants, weapons, or aerospace applications; or believed infringement of third-party IPR.
  5. These terms apply to the purchase of pre-designed, finished products (non-custom) sold directly by Duffy Decodes.
  6. a. Offer to Purchase: Your submission of an order constitutes an offer to purchase the products listed in the order. b. Acceptance: All orders are subject to acceptance by Duffy Decodes. We may choose not to accept any order for any reason. Order confirmation via email does not signify acceptance until payment is verified and the product is ready for shipment.
  7. Prices for both custom services and finished products are subject to change without notice. All prices are listed in INR and do not include taxes, shipping, or handling fees, which will be added to the total price as applicable.
  8. Full payment must be received by Duffy Decodes prior to acceptance of the order and initiation of custom manufacturing or shipment of finished goods. We accept various payment methods as indicated on our website.
  9. All delivery dates provided are estimates and are not guaranteed. Duffy Decodes is not liable for any losses or damages caused by delivery delays.
  10. Risk of loss and title for all products pass to you upon our delivery to the carrier. This means you are responsible for any loss or damage after the product leaves our facility.
  11. All sales of customized, personalized, or 3D-printed-to-order items are final. Due to the unique and client-specific nature of these products, we do not accept returns, exchanges, or offer refunds for custom manufacturing orders unless the item is demonstrably defective or damaged prior to shipment.
  12. a. Requirement for Proof: To be eligible for a refund or replacement for a finished product damaged in transit or for an order with missing parts, you MUST provide a continuous, unedited video recording (an "Unboxing Video") clearly showing the entire process of opening the original, sealed shipping package and verifying the condition and contents of the product. b. Submission Deadline: Claims must be submitted via email to duffydecodes@gmail.com within 48 hours of package delivery, accompanied by the required Unboxing Video proof and photographic evidence of the damage to both the product and the packaging. c. Failure to Provide Video: Failure to provide the required Unboxing Video will result in the rejection of the damage or missing parts claim.
  13. a. Eligibility: Returns for standard, non-custom, pre-designed products may be accepted within 15 days of delivery, provided the product is unused, in its original packaging, and in resalable condition. b. Return Shipping Costs: If a return for a standard product is approved, the customer is solely responsible for all costs associated with the return delivery (shipping, insurance, handling). c. Refund Process: A refund (minus original shipping costs) will be processed only after the product has been physically received by Duffy Decodes and inspected to ensure it meets the conditions.
  14. Duffy Decodes warrants that, upon delivery, the products will conform in all material respects to the specifications provided or, in the case of finished products, to the product description. We expressly disclaim all other warranties, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
  15. In no event shall Duffy Decodes be liable for any indirect, incidental, special, or consequential damages (including loss of profits or business) arising out of or in connection with the services or products provided, regardless of the form of action, whether in contract, tort, strict liability, or otherwise. Our total liability to you for any claim arising out of or relating to these Terms shall not exceed the amount paid by you for the specific product or service giving rise to the claim.
  16. You agree to defend, indemnify, and hold harmless Duffy Decodes, its affiliates, directors, agents, and employees from any claim, demand, damages, or costs (including reasonable legal fees) asserted by any third party due to or arising out of your use of the services, your breach of these Terms, or your infringement of any intellectual property rights of a third party, particularly concerning custom files submitted by you.
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